Customer Care

If you are not entirely satisfied with your purchase, we are here to help. Should you wish to cancel an order, simply contact our Customer Care Team at [email protected] with your order number, name and address. We will refund the cost of the order, and we may deduct any return shipping costs from the refund amount. If the goods have already been dispatched, you will need to return them to us prior to receiving any refund.

You can return products for a refund if you return the item(s) to us within 28 days of receipt. Provided you return the full order, we will refund you for your purchase, but we may deduct the shipping costs from your refund amount. You can return your items to us using our automated returns service. To generate your shipping label simply click on “Make a Return” in your account or at the foot of our website. Print your label, affix it securely to your item and take it to your chosen drop-off point.

Make a Return

Alternatively, you may choose to use an alternative shipping service at your own cost. Should you choose to do so, please note that the parcel and its contents are your responsibility until they are received at our warehouse. We therefore recommend that you use a registered postal service and retain proof of postage. AlloyGator™ is not responsible for returned goods being lost or damaged in transit.

Returned products must be in their original packaging, with instructions and all parts included, in a fully resalable condition. Items must not have been used or assembled in any way. AlloyGator™ reserves the right to refuse a refund on any item not deemed to be resalable or if any of the above terms have been breached.

Please include Proof of Purchase.

The refund will appear on your statement within 14 days of the goods being received by our warehouse.

You must ensure the product(s) is well packaged to avoid any damage during transport to our warehouse, and to ensure the product arrives at our warehouse in a resalable condition.

We’re no longer offering free exchanges to our customers. All returned items will be refunded once they’ve been inspected by our warehouse team. If you need a different size or colour of an item, then you’ll need to place a new order.

International returns please note: If you are returning goods to us from outside the UK you must complete a customs declaration correctly, indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive our own goods.

Every so often mistakes are made, but we do our best to resolve them as quickly as possible. If you have received an incorrect item, please contact our Customer Care team work to resolve this issue for you. To return your order, you click the button above to use our automated system and generate a return label.

Wherever possible, we will endeavour to organise a replacement item for you subject to stock availability.

We want all of our customers to receive goods of the highest quality, so if your product is faulty or damaged on arrival, please contact our Customer Care team with details of the issue.

If you need to return your order, you can do this using our automated returns service by clicking the button above.

Please send your returns to:

AlloyGator Returns Department

61 Heming Road

Washford Industrial Estate

Redditch

Worcestershire

B98 0EA

United Kingdom

If you’ve entered the wrong shipping address, please contact our Customer Care  immediately with your order number and the correct address details.

If your order hasn’t been dispatched yet, we’ll do our best to update the address before it leaves our warehouse. Unfortunately, if the order has already been shipped, we may not be able to change the delivery address — but we’ll work with you to find the best solution.

We understand that plans can change. If you need to modify or cancel your order, please  contact our Customer Care as soon as possible. While we’ll do our best to accommodate your request, we cannot guarantee changes or cancellations once the order has been processed or dispatched.

To increase the chances of a successful update, reach out with your order number and the changes you’d like to make. We’re here to help!

Yes, in most cases you can pre-order items that are currently out of stock. When a product is marked as sold out, simply check the product page for a pre-order option or availability notice. If pre-ordering is available, you’ll be able to reserve the item and it will be dispatched as soon as it’s back in stock.

If pre-order isn’t currently offered for a specific item, feel free to contact our Customer Help team — they’ll be happy to let you know when it’s expected to return and whether a pre-order can be arranged.