AlloyGator UK

Returns & Refunds

You can return products for a full refund if you return the item(s) to us within 28 days of receipt. Provided you return the full order, we will refund the original delivery charge paid. You can return your items to us using our free returns service. Just fill out the form to the left to request a return and we will get back to you with your shipping details.

We want all of our customers to receive goods of the highest quality, so if your product is faulty or damaged on arrival, please contact our Customer Care team with details of the issue within 48 hours of receipt. We will arrange to collect the item from you and, wherever possible, endeavour to organise a replacement item for you, subject to stock availability. All collections are made Monday to Friday, between 9am and 5pm.

If your order has been placed with us for more than ten days and you have not received the product please contact us via our online contact form.

If you selected and paid for Next Day Delivery and you have not received your parcel then please refer to the tracking details which should have been emailed to you. Alternatively contact us using our contact form and we will be happy to contact our courier on your behalf.

Every so often mistakes are made, but we do our best to resolve them as quickly as possible. If you have received an incorrect item, please contact our Customer Care team and we will organise a free collection service to pick up the incorrect item. Wherever possible, we will endeavour to organise a replacement item for you subject to stock availability.

We’re no longer offering free exchanges to our customers. All returned items will be refunded once they’ve been inspected by our warehouse team. If you need a different size or colour of an item, then you’ll need to place a new order.

It can take up to 10 days for your order to reach our warehouse and be processed.

You will receive an email to confirm that your return has been received.

The refund will appear on your statement within 14 days of the goods being received by our warehouse.

If your refund has not reached you after this timeframe, please get in touch with us at sales@alloygator.com with proof of postage so that we can help you further.

If you are not entirely satisfied with your purchase, we are here to help. Should you wish to cancel an order, simply contact our Customer Care Team at sales@alloygator.com with your order number, name and address and we will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you will need to return them to us prior to receiving any refund.

You can return products for a full refund if you return the item(s) to us within 28 days of receipt. Provided you return the full order, we will refund the original delivery charge paid. You can return your items to us using our free returns service. To generate your prepaid shipping label simply click on “Make a Return” in your account or at the foot of our website. Print your label, affix it securely to your item and take it to your chosen drop-off point.

Alternatively, you may choose to use an alternative shipping service at your own cost. Should you choose to do so, please note that the parcel and its contents are your responsibility until they are received at our warehouse. We therefore recommend that you use a registered postal service and retain proof of postage. AlloyGator™ is not responsible for returned goods being lost or damaged in transit.

Returned products must be in their original packaging, with instructions and all parts included, in a fully resalable condition. Items must not have been used or assembled in any way. AlloyGator™ reserves the right to refuse a refund on any item not deemed to be resalable or if any of the above terms have been breached.

Please include Proof of Purchase.

The refund will appear on your statement within 14 days of the goods being received by our warehouse.

You must ensure the product(s) is well packaged to avoid any damage during transport to our warehouse, and to ensure the product arrives at our warehouse in a resalable condition.

We’re no longer offering free exchanges to our customers. All returned items will be refunded once they’ve been inspected by our warehouse team. If you need a different size or colour of an item, then you’ll need to place a new order.

International returns please note: If you are returning goods to us from outside the UK you must complete a customs declaration correctly, indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive our own goods.

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