COVID-19: CURRENT STATUS

We are shipping orders

To all of our valued customers,

We are slowly and carefully re-opening our business through home-working arrangements and limited part-time on-site staff. We’d like to take the opportunity to thank all of our staff who continue to be incredibly supportive of AlloyGator and we would also like to let customers know that we do appreciate their loyal support.

Our online business remains fully open, and our phone lines are open Monday – Friday between 9am and 5pm. Our dispatch has increased to twice weekly, on Tuesdays (cut off for orders 2.30pm) and Fridays (cut off for orders 1pm) with all orders over the value of £50 being sent Free DPD Next Working Day delivery.

We made the decision on Friday 20th March to temporarily withdraw the 5 Star Fitting service in the interest of Public Health however we have now contacted all of our partners to confirm that they are operating in a safe manner and are able to re-commence this service. We have re-opened 5 Star Fitting for those partners that have safe working practices in place.

If you have bought something from us that needs to be returned, please hold on to your item with the order confirmation until we fully reopen. We will honour any late returns within 14 days from the point at which we reopen.

Our Customer Service team will be on hand to answer any urgent questions via phone, web chat or email and you may find our online dedicated FAQs informative, or you can find us on Instagram  and Facebook where we will be sharing any updates.

In line with Government advice, we are slowly working towards normal trading however the safety of our staff and customers remains our highest priority.