COVID-19 UPDATE | MORE INFO

  • Trade Account
  • FAQs
  • Fitting and Care Instructions

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FAQs

To all of our valued customers,

We are slowly and carefully re-opening our business through home-working arrangements and limited part-time on-site staff. We’d like to take the opportunity to thank all of our staff who continue to be incredibly supportive of AlloyGator and we would also like to let customers know that we do appreciate their loyal support.

Our online business remains fully open, and our phone lines are open Monday – Friday between 9am and 5pm. Our dispatch has increased to twice weekly, on Tuesdays (cut off for orders 2.30pm) and Fridays (cut off for orders 12.30pm) with all orders over the value of £50 being sent Free DPD Next Working Day delivery.

We made the decision on Friday 20th March to temporarily withdraw the 5 Star Fitting service in the interest of Public Health however we have now contacted all of our partners to confirm that they are operating in a safe manner and are able to re-commence this service. We have re-opened 5 Star Fitting for those partners that have safe working practices in place.

If you have bought something from us that needs to be returned, please hold on to your item with the order confirmation until we fully reopen. We will honour any late returns within 14 days from the point at which we reopen.

Our Customer Service team will be on hand to answer any urgent questions via phone, web chat or email and you may find our online dedicated FAQs informative, or you can find us on Instagram  and Facebook where we will be sharing any updates.

In line with Government advice, we are slowly working towards normal trading however the safety of our staff and customers remains our highest priority.

Product Information

What material are AlloyGators made from? AlloyGators are made from a super tough nylon which is flexible and won’t damage your alloy wheels during fitting, but is tough enough to give superior protection.

How permanent is the colour? Colour runs consistently throughout the wheel protectors, meaning that there is no damage to colour, even after impact with a kerb. We recommend you regularly clean your wheels and AlloyGators with normal car shampoo or universal wheel cleaners suitable for delicate finishes like chrome. Avoid harsh cleaners and thick, brush-on tyre shines used by some hand car-washes.

How do I fit my AlloyGators? The AlloyGator is locked to the wheel over 360° using highly robust patented technology. Please view our fitting video for a step by step guide or view our Fitting Instructions & Care Advice.

How do I remove my AlloyGators? To remove an AlloyGator, simply jack up the car, fully deflate the tyre, remove the plastic joining clip and carefully prise the profile up around the joint area. Firmly tap the face of the AlloyGator using a rubber mallet on the side which has the hole in it. This will then release the glue and open up the joint. Once the joint is open carefully prise the profile out of its seated position from the tyre side of the wheel, starting with the end without the hole and using a tyre lever or flat bladed screwdriver along the side and under the profile, prising in an upward motion. Once the end of the profile is free from the wheel and tyre then carefully pull it out from its position across the tyre wall in an outward motion in order to prevent any damage to the wheel from the stainless steel clips

Have AlloyGators been tested at speed? Our AlloyGators have been tested under normal driving conditions and within the legal speed limit. 

Warranty

We offer a 12 month warranty on all our accessory products, this warranty provides labour if required and new or replacement parts free if the product breaks down due to faulty manufacture or in normal use.

The warranty does not cover:-

Inappropriate use, incorrect operation or a fault created through incorrect fitting- (e.g. The warranty does not cover impact damage, hazardous liquid damage, exposure to extreme heat/cold or other damage caused by acts of God or incorrect fitment) or Vandalism – Damage caused by others.

Tyres and Suitability

Can AlloyGators be used on run-flat tyres? Yes, AlloyGators can be used on run-flat tyres. You can see examples in our gallery. Fitting our product to run-flats does require heavier force and we always recommend visiting one of our trained fitters for a supply and fit service.

Are some wheel and tyre combinations better suited than others? Yes, some wheel and tyre combinations do suit our product better than others. Every set of AlloyGators includes a suitability gauge which should be used to determine suitability prior to attempting to fit the product. If you are unsure, please visit our network of trained fitters for advice. You can see examples of our product fitted to different wheel and tyre combinations in our gallery.

Can AlloyGators be re-used if I have new tyres? AlloyGators can generally be re-fitted to the same wheels if you have new tyres, providing they have not sustained heavy impact and all old glue residue is removed in order that the join can be effectively re-joined. We do not recommend re-fitting damaged profiles.

Do AlloyGators affect the inflation of the tyre they are fitted to? If fitted correctly, AlloyGators will not affect the inflation of the tyre. We recommend checking your tyre pressures one hour after fitting to ensure correct fitting and at regular intervals as recommended in your operating manual.

Can AlloyGators be fitted to machine polished or diamond cut alloy wheels? AlloyGators are not recommended for machine polished or diamond cut alloy wheels. Although fitting the product will provide superior protection against kerb damage, due to existing imperfections in the lacquered wheel surface our product may increase the risk of moisture retention and accelerate wheel degradation. Providing there is no minute damage to the wheel surface, fitting AlloyGators should not cause damage on its own, however AlloyGator™ Ltd accepts no liability if the causes the aforementioned damage when fitted to machine polished or diamond cut alloy wheels. We do have many customers with machine polished wheels who use AlloyGators for wheel protection.

Is there a maximum recommended vehicle weight when fitting AlloyGators? AlloyGator wheel protectors are suitable for 98% of alloy wheel and tyre combinations, however, when fitted to alloy wheels on vehicles weighing over 2500kg, AlloyGator wheel protectors may move or come away from the wheel rim. Vehicles weighing over 2500kg put increased pressure on the wheel and tyre, and could cause the Alloygator profile to move over time. For this reason Alloygator Limited do not recommend fitting AlloyGator wheel protectors to vehicles weighing over 2500kg. This includes vehicles weighting less than 2500kg, but carrying luggage or passenger weight that causes the overall vehicle weight to exceed 2500kg. If you are unsure about the weight of your vehicle or would like some fitting advice, use our Find a Fitter search to locate an official, trained AlloyGator fitter in your local area. Our fitters are trained by us and can provide you with advice about the suitability of your vehicle, and your wheel and tyre combination. AlloyGator Limited accepts no liability for profile movement or any damage caused by an AlloyGator profile fitted to a vehicle that weighs in excess of 2500kg. This includes vehicles weighing less than 2500kg, but carrying luggage or passenger weight that causes the overall vehicle weight to exceed 2500kg.

Postage and Delivery

How quickly are orders delivered? We dispatch all orders within three working days from the date of order via your chosen delivery method. Next Day delivery requests received before 1.30pm will be despatched on the same day.

How are total shipping costs calculated? Shipping costs are directly related to the weight of the package. In addition, shipping costs include an amount to cover packing materials and any special handling considerations that may be required to ship the package.

Do you send packages COD (Cash On Delivery)? AlloyGator™ Ltd does not accept COD orders. All orders must be pre-paid.

How can I track the status of my order/shipment? If you selected and paid for Next Day Delivery, you should have received an email containing your tracking information. Standard Delivery can take up to ten days to arrive; if you have been waiting longer than this then please contact us using our on-line contact form.

I placed my order last week, why haven't I received it? We dispatch all orders within three working days from the date of order when Standard Delivery is selected. If your order has been placed with us for more than ten days and you have not received the product please contact us via our online contact form. If you selected and paid for Next Day Delivery and you have not received your parcel then please refer to the tracking details which should have been emailed to you. Alternatively contact us using our contact form and we will be happy to contact our courier on your behalf.

Returns and Refunds

If you are not entirely satisfied with your purchase, we are here to help. Should you wish to cancel an order simply contact our customer care team at [email protected] with your order number, name and address and we will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you will need to return them to us at your own cost prior to receiving any refund. You can return products for a full refund if you return the item(s) to us within 21 days of receipt. Provided you return the full order, we will refund the original delivery charge paid. You will have to return the item(s) at your own cost (please see further advice on faulty or damaged goods). Returned products must be in their original packaging, with instructions and all parts included, in a fully resalable condition. Items must not have been used or assembled in any way. AlloyGator™ reserves the right to refuse a refund on any item not deemed to be resalable or if any of the above terms have been breached. Please include a Returns Form in the parcel you are returning which can be downloaded here. Without a completed Returns Form, we may not be able to process your refund. The refund will appear on your statement within 14 days of the goods being received by our warehouse.

Please note: the parcel and its contents are your responsibility until they are received at our warehouse. We therefore recommend that you use a registered postal service and retain proof of postage. AlloyGator™ is not responsible for returned goods being lost or damaged in transit. Please ensure the product(s) is well packaged to avoid any damage during transport to our warehouse, and to ensure the product arrives at our warehouse in a resalable condition.

International returns please note: If you are returning goods to us from outside the EU you must complete a customs declaration correctly, indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive our own goods.

 

Returns Policy Returns Form

 

How do I return an item? If you would like to return a product, simply follow the steps below within 21 days of receipt: Please complete a Returns Form which can be downloaded by clicking on this link, indicating the item(s) you are returning and your reason for return. Please ensure you include the form within the parcel – without it, we may not be able to process your return. Use the original packaging to repack your returns, ensuring that the product is packed well enough to avoid any damage during transport to our warehouse. The product must arrive at our warehouse in a resalable condition. Re-seal the parcel and take it to the Post Office within 21 days of receipt.

The address for returns is: AlloyGator™ Limited Returns Department 61 Heming Road Washford Industrial Estate Redditch Worcestershire B98 0EA Remember to obtain a Certificate of Posting from the Post Office. This is your proof of posting if your parcel goes astray. We recommend you also use recorded delivery or similar, thereby obtaining a unique tracking ID. We will refund the card that you used to purchase your goods. The refund will appear on your statement within 14 days of the goods being received by our warehouse. If your item was faulty or damaged on arrival, please contact our Customer Care team at [email protected] within 48 hours of receipt and we will arrange to collect the item, and organise a replacement where possible.

I have received a faulty or damaged item, what do I do? We want all of our customers to receive goods of the highest quality, so if your product is faulty or damaged on arrival, please contact our Customer Care team with details of the issue within 48 hours of receipt. We will arrange to collect the item from you and, wherever possible, endeavour to organise a replacement item for you, subject to stock availability. All collections are made Monday to Friday, between 9am and 5pm.

I have received an incorrect item, what do I do? Every so often mistakes are made, but we do our best to resolve them as quickly as possible. If you have received an incorrect item, please contact our Customer Care team and we will organise a free collection service to pick up the incorrect item. Wherever possible, we will endeavour to organise a replacement item for you subject to stock availability.

Can I return an item for a replacement? If you receive an incorrect item, we will endeavour to send you a replacement, subject to availability. If this is not possible, we will refund you, crediting the cost of the item and delivery to your payment card. The refund will appear on your payment card statement within 14 days of the goods being received into our warehouse.

What is the AlloyGator returns address? The address for returns is: AlloyGator™ Limited Returns Department 61 Heming Road Washford Industrial Estate Redditch Worcestershire B98 0EA

Machine Polished / Diamond Cut Disclaimer

AlloyGator Rim Protectors providing superior protection against kerb damage can be fitted to Machine Polished/Diamond Cut alloy wheels, however we would draw your attention to the following considerations when purchasing our product.

Fitting AlloyGators to Machine Polished/Diamond Cut wheels will not cause damage on their own to the wheel surface and will dramatically reduce the risk of damaging the wheel through kerbing and scratching or denting the lacquered surface through impact. However, if there is existing minute lacquer damage to the wheel surface and AlloyGators are fitted this may increase the risk of moisture retention which could accelerate further degradation of the lacquer. It is not always possible to identify existing lacquer damage and anyone purchasing our product and arranging fitting themselves accepts that AlloyGator Limited has advised of the suitability for fitting the product and that we accept no liability for any damage caused to Machine Polished/Diamond Cut wheels when our product is fitted.

If you are purchasing your AlloyGators as a fitted item, you accept that you have been made fully aware of the suitability conditions in fitting our product to machine polished/diamond-cut wheels by the fitting outlet. All trade partners listed on our website will have received full training, which includes instructions on fitting the product to machine polished/diamond cut wheels. As part of the suitability checking process the qualified fitter will ask all customers to sign an our standard confirmation form agreeing that such conditions have been fully explained before any work is undertaken.

All other FAQs

Can we get club discounts? We review requests for club discounts on a case by case basis. Please contact [email protected] with your request and we will contact you to discuss the possibility, if any, of a club promotion or discount. 

Will you be offering more colours in your Original and Exclusive ranges? We can produce different coloured AlloyGators for corporate themes or special requests. Please contact us via our contact form for more information. 

Do AlloyGator prices include VAT? Yes, all our prices include VAT at the standard rate.

What cards do you accept? We accept MasterCard, Visa Debit and Credit cards, as well as Delta, Maestro Debit cards and Switch. Payments can also be made using PayPal.

Will my order include a sales receipt? Yes, a sales receipt is enclosed with all orders prior to shipping.

Can I get a VAT receipt? Each order is shipped with a sales receipt including VAT information.

If I have a question regarding a product before I order, who can I contact? Use our contact form to send us a request for further information or help on any of our products

Where can I get technical help with a product? Use our contact form to send us a request for further information or help on any of our products

Will fitting AlloyGators affect my insurance? Our AlloyGators are not deemed a performance enhancing product and fitting them to your vehicle should not affect your vehicle insurance premium, however we would recommend you speak to your insurance company to discuss your own individual requirements.

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