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Delivery

How quickly are orders delivered?

We dispatch all orders within three working days from the date of order via your chosen delivery method. We send all orders out via standard delivery via UPS. Will arrive in 3 - 7 working days depending on destination.

How are total shipping costs calculated?

Shipping costs are directly related to the weight of the package. In addition, shipping costs include an amount to cover packing materials and any special handling considerations that may be required to ship the package. Shipping is included in the rate.

Do you send packages COD (Cash On Delivery)?

AlloyGator™ North America Ltd does not accept COD orders. All orders must be pre-paid.

How can I track the status of my order/shipment?

Standard Delivery can take up to ten days to arrive; if you have been waiting longer than this then please contact us using our on-line contact form. You will receive tracking number via confirmation when order is completed.

I placed my order last week, why haven't I received it?

We dispatch all orders within three working days from the date of order when Standard Delivery is selected. If your order has been placed with us for more than ten days and you have not received the product please contact us via our online contact form.

Alternatively contact us using our contact form and we will be happy to contact our courier on your behalf.

I have received a faulty or damaged item, what do I do?

We want all of our customers to receive goods of the highest quality, so if your product is faulty or damaged on arrival, please contact our Customer Care team with details of the issue within 48 hours of receipt. We will arrange to collect the item from you and, wherever possible, endeavour to organise a replacement item for you, subject to stock availability.

I have received an incorrect item, what do I do?

Every so often mistakes are made, but we do our best to resolve them as quickly as possible. If you have received an incorrect item, please contact our Customer Care team and we will organise a free collection service to pick up the incorrect item. Wherever possible, we will endeavour to organise a replacement item for you subject to stock availability.

Can I return an item for a replacement?

If you receive an incorrect item, we will endeavour to send you a replacement, subject to availability. If this is not possible, we will refund you, crediting the cost of the item and delivery to your payment card. The refund will appear on your payment card statement within 14 days of the goods being received into our warehouse.

What is the AlloyGator returns address?

The address for returns is: AlloyGator North America Returns Department 9035 Dearborn Ave Blaine, WA 98230

Returns and Refunds

You have 30 days from the time of delivery to return product for a refund. To return product please Fill out the Form Below (pdf on website for now) and we will respond within 2 business days on whether your return is approved. Returned products will be sent back at customers cost unless otherwise stated by AlloyGator. Returned products must be in their original packaging, with instructions and all parts included, in a fully resalable condition. Items must not have been used or assembled in any way. AlloyGator North America reserves the right to refuse a refund on any item not deemed to be resalable or if any of the above terms have been breached. Items sent back without this submission form will not be refunded.

Please note: the parcel and its contents are your responsibility until they are received at our warehouse. We therefore recommend that you use a registered postal service and retain proof of postage. AlloyGator North America is not responsible for returned goods being lost or damaged in transit. Please ensure the product(s) is well packaged to avoid any damage during transport to our warehouse, and to ensure the product arrives at our warehouse in a resalable condition.

Returns Policy Returns Form

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