We want all of our customers to receive goods of the highest quality, so if your product is faulty or damaged on arrival, please contact our Customer Care team with details of the issue within 48 hours of receipt. We will arrange to collect the item from you and, wherever possible, endeavour to organise a replacement item for you, subject to stock availability. All collections are made Monday to Friday, between 9am and 5pm.
We dispatch all orders within three working days from the date of order when Standard Delivery is selected. If your order has been placed with us for more than ten days and you have not received the product please contact us via our online contact form. If you selected and paid for Next Day Delivery and you have not received your parcel then please refer to the tracking details which should have been emailed to you. Alternatively contact us using our contact form and we will be happy to contact our courier on your behalf.
Every so often mistakes are made, but we do our best to resolve them as quickly as possible. If you have received an incorrect item, please contact our Customer Care team and we will organise a free collection service to pick up the incorrect item. Wherever possible, we will endeavour to organise a replacement item for you subject to stock availability.