Returns & Refunds
Fill out the form below to request a return
You have 30 days from the time of delivery to return product for a refund. To return product please Fill out the form above and we will respond within 2 business days on whether your return is approved. Returned products will be sent back at customers cost unless otherwise stated by AlloyGator. Returned products must be in their original packaging, with instructions and all parts included, in a fully resalable condition. Items must not have been used or assembled in any way. AlloyGator North America reserves the right to refuse a refund on any item not deemed to be resalable or if any of the above terms have been breached. Items sent back without this submission form will not be refunded. All returns are subject to a 10% restocking fee based off of MSRP.
Please note: the parcel and its contents are your responsibility until they are received at our warehouse. We therefore recommend that you use a registered postal service and retain proof of postage. AlloyGator North America is not responsible for returned goods being lost or damaged in transit. Please ensure the product(s) is well packaged to avoid any damage during transport to our warehouse, and to ensure the product arrives at our warehouse in a resalable condition.
We’re no longer offering free exchanges to our customers. All returned items will be refunded once they’ve been inspected by our warehouse team. If you need a different size or colour of an item, then you’ll need to place a new order.
The address for returns is: AlloyGator North America Returns Department 9035 Dearborn Ave Blaine, WA 98230
If you receive an incorrect item, we will endeavour to send you a replacement, subject to availability. If this is not possible, we will refund you, crediting the cost of the item and delivery to your payment card. The refund will appear on your payment card statement within 14 days of the goods being received into our warehouse.