Refund and Returns Policy
CANCEL AN ORDER
If you are not entirely satisfied with your purchase, we are here to help. Should you wish to cancel an order, simply contact our Customer Care Team at [email protected] with your order number, name and address and we will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you will need to return them to us prior to receiving any refund.
RETURN AN ITEM
You can return products for a full refund if you return the item(s) to us within 28 days of receipt. Provided you return the full order, we will refund the original delivery charge paid. You can return your items to us using our free returns service. To generate your prepaid shipping label simply click on “Make a Return” in your account or at the foot of our website. Print your label, affix it securely to your item and take it to your chosen drop-off point.
Alternatively, you may choose to use an alternative shipping service at your own cost. Should you choose to do so, please note that the parcel and its contents are your responsibility until they are received at our warehouse. We therefore recommend that you use a registered postal service and retain proof of postage. AlloyGator™ is not responsible for returned goods being lost or damaged in transit.
Returned products must be in their original packaging, with instructions and all parts included, in a fully resalable condition. Items must not have been used or assembled in any way. AlloyGator™ reserves the right to refuse a refund on any item not deemed to be resalable or if any of the above terms have been breached.
Please include Proof of Purchase.
REFUNDS
The refund will appear on your statement within 14 days of the goods being received by our warehouse.
You must ensure the product(s) is well packaged to avoid any damage during transport to our warehouse, and to ensure the product arrives at our warehouse in a resalable condition.
EXCHANGES
We’re no longer offering free exchanges to our customers. All returned items will be refunded once they’ve been inspected by our warehouse team. If you need a different size or colour of an item, then you’ll need to place a new order.
INTERNATIONAL RETURNS
International returns please note: If you are returning goods to us from outside the UK you must complete a customs declaration correctly, indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive our own goods.
